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Frequently Asked Questions

What is your shipping Policy?

Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  When you place an order, the shipping and delivery dates for you will be based on the availability as well as the printing and formatting time of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

 
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What is your Policy on Returns/Exchanges/Refunds?

We want you to fully enjoy your Made From RI Gallery photo work. If you don't fully enjoy your Made From RI Gallery photo work, return it for an equal exchange, or credit towards another item. 

Return Policy: You may return your photo item within 30 days of receipt for exchange or credit towards another item. Shipping fees are not refundable and return shipping is at the expense of the customer. The piece must be returned in its original condition. If the piece is damaged in the shipping process to us, you will receive your refund after an insurance claim is filed. All items must be returned in their original packaging material. Return shipping is at the customer's expense and the item must be insured for the purchase amount. 

Standard Returns: E-mail us photos of: The photo work and the original packaging to document that it arrived safely and undamaged. The photo work, the shipping container and packaging before you seal the package. The shipping container after the art is packaged up. This protects you by verifying that the art arrived with you in good condition and was properly protected upon return. In the email please include your order number and title of the piece. 

Damaged Work Returns: If your photo work is damaged or defective in any way, we offer a hassle-free Return when possible. Take clear digital photos of the damaged item and packaging it arrived in and email them to us along with your order number, title of the piece and a brief reason for the return to info@madefromri.com


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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [COMING SOON] !

You can also follow us on our social media pages as we are constantly posting about new work!

Please visit our sister page, Made From RI for products entirely made in the State of Rhode Island

What is your Privacy Policy?

Privacy statement 

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. 

What Information Do We Collect? 

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site. 

1. Personal Information You Choose to Provide Registration Information. You will provide us information about yourself, your firm or company, and your practices when you register to be a member of http://www.madefromrigallery.com/, register for certain services, or register for email newsletters and alerts. You may also provide additional comments on how you see Made From RI servicing your needs and interests. 

Email Information. 

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. 

2. Web Site Use Information Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them. 

How Do We Use the Information That You Provide to Us? 

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at info@madefromri.com. 

What Are Cookies? 

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of our business partners (e.g., advertisers) use cookies that originate from their sites. We have no access or control over those cookies. 

How Do We Use Information We Collect from Cookies? 

As you use our Web site, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies. Sharing Information with Third Parties We respect your privacy and will not share any customer information with third parties. Notice of New Services and Changes Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at info@madefromri.com. 

How Do We Protect Your Information? How Do We Secure Information Transmissions? 

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact info@madefromri.com if you have any questions or concerns. How Can You Access and Correct Your Information? You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing info@madefromri.com. 

Certain Disclosures We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties; (c) act under circumstances to protect the safety of users of our site, us, or third parties. 

What About Other Web Sites Linked to Our Web Site? 

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding. Your Consent By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Return Policy: You may return your photo item within 30 days of receipt for exchange or credit towards another item. Shipping fees are not refundable and return shipping is at the expense of the customer. The piece must be returned in its original condition. If the piece is damaged in the shipping process to us, you will receive your refund after an insurance claim is filed. All items must be returned in their original packaging material. Return shipping is at the customer's expense and the item must be insured for the purchase amount. See link for complete details https://madefromri.artstorefronts.com/faq

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Verified Secure Website with Safe Checkout

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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